Courses Service Management and ITIL® Training

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ITIL® Foundation Bridge (Version 5)

Overview

What the course covers

The ITIL® Foundation Bridge training is designed to provide a transition between ITIL® 4 and ITIL® (Version 5), specifically for those who already hold an ITIL® 4 Foundation certification and do not want to relearn the entire framework from scratch. During the course, participants focus on the new and enhanced elements introduced in ITIL® (Version 5), enabling them to efficiently update their existing knowledge. It explains how ITIL® has evolved from traditional IT service management into a modern, digital product and service–oriented framework that supports automation, data-driven operations, and the use of artificial intelligence.   The 1-day (8-hour) program is an officially accredited training course by PeopleCert, fully compliant with international certification requirements.

Course goals

What skills and perspectives does it provide?
Through the course, participants will be able to:
  • update their existing ITIL® 4 knowledge with ITIL® (Version 5) advancements
  • understand the extended model of digital product and service management
  • interpret the enhanced concept of value co-creation
  • gain a holistic view of digital products and services and their relationships
  • apply ITIL® principles in modern, technology-driven environments
  • understand the increasing role of automation and artificial intelligence

Schedule

Dates and prices

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Audience

Who is it for

The ITIL® Foundation (Version 5) course is beneficial for anyone who:
  • has ITIL® 4 Foundation knowledge or certification
  • want to transition to ITIL® (Version 5) without starting from scratch
  • work in digital product or service management
  • are IT leaders, service managers, architects, or analysts
  • are involved in digital transformation initiatives
This is not a full foundational course, but a targeted upgrade from ITIL® 4 to ITIL® (Version 5). 

Course content

Syllabus

1. Key concepts of digital product and service management
Provides an overview of the ITIL® (Version 5) approach, highlighting key changes and enhancements compared to ITIL® 4. It explains how digital products and services are interconnected and how value is created in a complex, technology-driven environment. 
2. Service Relationships
Introduces the extended model of service relationships and different levels of collaboration, building on existing ITIL® 4 knowledge. It covers roles, the service journey, and the practical implementation of value co-creation. 
3. The ITIL Value System
Explains the structure and operation of the ITIL® Value System, emphasizing the shifts introduced in ITIL® (Version 5). It demonstrates how guiding principles, the value chain, and management practices work together to enable value creation. 
4. Governance
Describes the role of governance in managing digital services and technologies. It covers decision-making and control mechanisms, and how governance aligns strategic and operational objectives. 
5. ITIL® Guiding Principles
Explains the ITIL® Value System (ITIL® VS) as the overarching governance and management framework. Describes how guiding principles, governance, the value chain, and management practices work together to enable value creation.
6. Value Chain and ITIL® management practices
Explains the value creation process across the full lifecycle of digital products and services. It details key activities and their interconnections, showing how they contribute to efficient operations and value delivery. 
7. Value Streams: mapping and management
Focuses on identifying, mapping, and optimizing value streams. It demonstrates how these approaches improve transparency and operational efficiency within organizations. 
8. Continual Improvement
Covers the role of continual improvement within ITIL® and organizational operations. It introduces iterative improvement approaches and their practical application to enhance performance and value. 
9. The ITIL® Four Dimensions of Product and Service Management
Explains the four dimensions of service management and their interdependencies. It highlights how they ensure a holistic approach to managing digital products and services. 
10. ITIL® and other frameworks integration
Explores the relationship between ITIL® and other methodologies such as DevOps and PRINCE2. It demonstrates how these frameworks complement each other to achieve fast, controlled, and value-driven operations.

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