- Accredited by PeopleCert
- Exam fee included
ITIL® AI Governance (Version 5)
- Duration 2 days, 9:00–16:00 each day (14 contact hours)
- Next date in English 16–17 December 2026
- Format On-site · Online
- Language Hungarian · English
- Prerequisite None (familiarity with ITIL® guidance is an advantage)
How you can take it
- E-learning Not available in this format
- Open course Next: 16–17 December 2026 Dates
- Private in-house Any of our courses for your team Request a quote
Overview
What the course covers
The ITIL® AI Governance (Version 5) course offers practical help with keeping the use of artificial intelligence (AI) responsible and effective, even when AI is used widely across the organisation. It looks at who oversees AI, who answers for its results and how these responsibilities are divided among the organisation’s different functions.
The course builds on the ITIL® toolkit. Participants see how new AI opportunities can be weighed against ethical and regulatory considerations while the organisation stays quick to act and able to adapt. Another important theme is a human-centred approach, in which people have real control over what AI produces.
The two-day (14 contact hours) programme is a PeopleCert-accredited training course that also prepares participants for the official ITIL® AI Governance (Version 5) exam. The course fee includes the official exam voucher.
Course goals
As AI becomes part of a growing number of processes and decisions, organisations need to know who is accountable for it, what risks it carries and which requirements its use has to meet. To support this, the course gives the teams involved a common vocabulary and a practical method, so that a wider, responsible use of AI delivers results the organisation can measure and sustain.
What skills and perspectives does it provide?
Through the course, participants will be able to:
- understand what governance means and what it can cover when applied to AI
- recognise situations where AI governance fails and match suitable controls to the risks
- use the ITIL® toolkit to assess and improve their organisation’s AI governance, following the steps of the ITIL® AI Governance Improvement Model
- identify the opportunities AI offers in their own role, industry and organisational function
- connect AI governance with other frameworks, standards and regulatory requirements
- work with colleagues in leadership, IT, risk and compliance using a shared professional language
Schedule
Dates and prices
Every scheduled date follows the same syllabus; the language, the location and the price differ by date.
| Date | Location and language | Price | Registration |
|---|---|---|---|
| 26–27November 2026 | Budapest | 390,000 Ft + VAT · exam included | Register |
| Next start in English 16–17December 2026 | Online (CET) | 1,200 EUR + VAT · exam included | Register |
Convince your manager
If you need your manager’s approval to attend, download the letter template. It sets out what the course offers and the key details from this page, and includes a link to it. Edit the parts in square brackets, then send it.
Audience
Who is it for
The course is for anyone who wants artificial intelligence to be used safely and within a defined framework, beyond isolated pilot projects and, where needed, across the whole organisation. It is particularly useful for those who:
- decide whether to introduce AI or extend its use, and need clear rules, accountabilities and decision-making processes to do so
- are responsible for managing AI-related risks, or for the security and data protection aspects of AI solutions
- work in compliance or internal audit and need to see how AI governance relates to legal requirements and relevant standards, such as ISO/IEC 42001
- develop, deploy or operate AI-based solutions and want to know which governance considerations apply
- lead a team or area where AI is already in use and want that use to be transparent, verifiable and responsible
No programming or data science background is needed: one module explains what AI is and which parts of it can be governed. There is no mandatory prerequisite, but familiarity with ITIL® guidance is an advantage, as the course draws on the ITIL® toolkit.
Course content
Syllabus
0. Introduction
Outlines the aims and structure of the course and how the two days are organised.
1. The AI world and the need for AI governance
Looks at how AI is changing the way organisations work and why deliberate governance is needed as AI becomes involved in more and more processes and decisions.
2. What is governance?
Clarifies what governance means in an organisation: who sets direction, who makes decisions and how accountability is ensured.
3. What is AI and what can be governed?
Builds a shared understanding of what AI is and examines which elements of AI solutions can be brought under governance.
4. When AI governance fails: capabilities, risks, and controls
Shows what happens when AI governance is incomplete or weak, and how AI capabilities, the risks they create and the controls that address those risks fit together.
5. ITIL® as a governance toolkit
Explains how existing elements of the ITIL® framework can be used as tools for governing AI.
6. ITIL® AI Governance Improvement Model: assess and stress-test, define and design
Covers the assessment and design steps of the ITIL® AI Governance Improvement Model. Participants learn how to assess and stress-test their organisation’s current AI governance, then define and design the governance arrangements it needs.
7. ITIL® AI Governance Improvement Model: implement and maintain
Covers the next two steps of the model, implementation and maintenance: putting the governance arrangements designed earlier into practice in the organisation and sustaining them so that they keep working as the use of AI changes.
8. AI in your world: unlock AI in your role, industry, and organizational function
Taking their own role, industry and organisational function as the starting point, participants examine where AI can create value and which governance considerations need to be taken into account.
9. Connecting AI governance with frameworks, regulations, and standards
Shows how AI governance fits with other frameworks, regulatory requirements and standards. The standards discussed include ISO/IEC 42001 and IEEE 7014.
Exam
About the exam
- 40 Questions
- 90 min Time limit
- 70% Pass mark
- Open-book exam: candidates may use only the official ITIL® AI Governance (Version 5) book, including their own notes written in it, and no other materials
- Each question is worth 1 mark, 28 marks are needed to pass, and there is no negative marking
- Some of the questions are based on a case study scenario
- Candidates sitting the exam in a language other than their native or working language receive 25% extra time (113 minutes in total)
Book your seat in the next group
We work in small groups so that there is time for every question.
Who teaches it
Trainers
Gabor Sulok
TOGAF® Enterprise Architecture, TOGAF® Business Architecture, ITIL® Foundation and ITIL® AI Governance Trainer
Gabor Sulok is an Authorized TOGAF® Enterprise Architecture and Business Architecture trainer and a Senior Consultant with over 15 years of professional experience in delivering and managing business-focused IT projects, strategic programmes, and transformations.
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