AI+ Customer Service Practitioner™

From 200 EUR + VAT
Self-paced online Start anytime
Duration 8 hours of content, self-paced
Language English
Topic AI Business

Who is it for
What the price includes
Syllabus
About the exam

Overview

What the course covers

The course, the materials and the exam are in English. The description below is the original AI CERTs® text.

Customer-Centric AI: Redefine service workflows with AI-powered personalization
Practical Execution: Implement automation tools to optimize CX and satisfaction
Ethical AI Integration: Covers trust-building and responsible AI practices
Competitive Edge: Learn to enhance communication and service delivery at scale

Prerequisites

Basic understanding of business operations, Digital tools familiarity, fundamental AI/ML concepts

Audience

Who is it for

Customer Service Executives: Enhance your skills by integrating AI to optimize customer interactions and service delivery.

Technology Leaders: Leverage AI solutions to transform customer service strategies and improve operational efficiency.

Customer Experience Professionals: Apply AI-driven insights to create personalized, seamless customer journeys.

Students & Fresh Graduates: Develop future-proof skills in AI-driven customer service to stay ahead in the evolving job market.

Business Analysts: Integrate AI tools to analyze customer data and optimize service delivery strategies.

In the price

What the price includes

Self-paced online course with the full learning material
The official AI CERTs® exam
Digital badge after passing the exam

Course content

Syllabus

Course Overview

Course Introduction Preview

Module 1: Introduction to Artificial Intelligence (AI) in Customer Service

1.1 Overview of AI 1.2 Relevance of AI in Customer Service

Module 2: Understanding AI Technologies

2.1 Overview of Machine Learning 2.2 Natural Language Processing (NLP) 2.3 Deep Learning and Neural Networks 2.4 AI-Driven Analytics

Module 3: Data Collection and Analysis

3.1 Gathering Customer Data 3.2 Data Quality and Integrity 3.3 Analyzing Data for Insights 3.4 Applying Insights to Enhance Customer Service

Module 4: Implementing AI Solutions

4.1 AI Solutions for Customer Service 4.2 Integration into Customer Service Systems 4.3 Training and Change Management 4.4 Measuring the Impact of AI on Customer Service

Module 5: Optimizing Customer Experiences

5.1 Using AI to Create Personalized Customer Interactions 5.2 Increasing Service Efficiency with AI 5.3 Case Studies: Successful AI Implementations in Customer Service

Module 6: Ethical Considerations and Trust

6.1 Ethical AI Use in Customer Service 6.2 Building Trust through Transparency 6.3 Compliance with Data Privacy Regulations

Module 7: Future of AI in Customer Service

7.1 Emerging Trends and Advancements in AI Technologies 7.2 Innovative Use Cases for AI in Customer Service 7.3 Preparing for AI Evolution in Customer Service 7.4 Ethical and Societal Considerations

Module 8: Creating an AI Strategy for Your Organization

8.1 Developing Strategic Plan for AI Implementation and Evolution 8.2 Cultivating an AI-Driven Culture 8.3 Overcoming Challenges and Measuring Success

Optional Module: AI Agents for Customer Service

1. What Are AI Agents 2. Types of AI Agents 3. Applications and Trends of AI Agents in Customer Service

Exam

About the exam

50 Questions
90 min Time limit
70% Pass mark

Online proctored exam

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Any of our courses can be delivered as a private, in-company training, tailored to your organisation, in English or Hungarian.

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from 200 EUR + VAT Self-paced online

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AI+ Customer Service Practitioner™

What the course covers

Prerequisites

Who is it for

What the price includes

Syllabus

About the exam

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