Courses AI certifications (AI CERTs®)

AI+ Customer Service Practitioner™

  • Price 109 EUR + VAT
  • E-learning Start any time
  • Duration 8 hours of content, self-paced
  • Language English
  • Topic AI Business

How you can take it

  • E-learning Start any time · 109 EUR + VAT Order
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Overview

What the course covers

The course, the materials and the exam are in English. The description below is the original AI CERTs® text.

  • Customer-Centric AI: Redefine service workflows with AI-powered personalization
  • Practical Execution: Implement automation tools to optimize CX and satisfaction
  • Ethical AI Integration: Covers trust-building and responsible AI practices
  • Competitive Edge: Learn to enhance communication and service delivery at scale

Prerequisites

Basic understanding of business operations, Digital tools familiarity, fundamental AI/ML concepts

Audience

Who is it for

Customer Service Executives: Enhance your skills by integrating AI to optimize customer interactions and service delivery.

Technology Leaders: Leverage AI solutions to transform customer service strategies and improve operational efficiency.

Customer Experience Professionals: Apply AI-driven insights to create personalized, seamless customer journeys.

Students & Fresh Graduates: Develop future-proof skills in AI-driven customer service to stay ahead in the evolving job market.

Business Analysts: Integrate AI tools to analyze customer data and optimize service delivery strategies.

In the price

What the price includes

  • Self-paced online course with the full learning material
  • The official AI CERTs® exam
  • Digital badge after passing the exam

Course content

Syllabus

Course Overview
  • Course Introduction Preview
Module 1: Introduction to Artificial Intelligence (AI) in Customer Service
  • 1.1 Overview of AI
  • 1.2 Relevance of AI in Customer Service
Module 2: Understanding AI Technologies
  • 2.1 Overview of Machine Learning
  • 2.2 Natural Language Processing (NLP)
  • 2.3 Deep Learning and Neural Networks
  • 2.4 AI-Driven Analytics
Module 3: Data Collection and Analysis
  • 3.1 Gathering Customer Data
  • 3.2 Data Quality and Integrity
  • 3.3 Analyzing Data for Insights
  • 3.4 Applying Insights to Enhance Customer Service
Module 4: Implementing AI Solutions
  • 4.1 AI Solutions for Customer Service
  • 4.2 Integration into Customer Service Systems
  • 4.3 Training and Change Management
  • 4.4 Measuring the Impact of AI on Customer Service
Module 5: Optimizing Customer Experiences
  • 5.1 Using AI to Create Personalized Customer Interactions
  • 5.2 Increasing Service Efficiency with AI
  • 5.3 Case Studies: Successful AI Implementations in Customer Service
Module 6: Ethical Considerations and Trust
  • 6.1 Ethical AI Use in Customer Service
  • 6.2 Building Trust through Transparency
  • 6.3 Compliance with Data Privacy Regulations
Module 7: Future of AI in Customer Service
  • 7.1 Emerging Trends and Advancements in AI Technologies
  • 7.2 Innovative Use Cases for AI in Customer Service
  • 7.3 Preparing for AI Evolution in Customer Service
  • 7.4 Ethical and Societal Considerations
Module 8: Creating an AI Strategy for Your Organization
  • 8.1 Developing Strategic Plan for AI Implementation and Evolution
  • 8.2 Cultivating an AI-Driven Culture
  • 8.3 Overcoming Challenges and Measuring Success
Optional Module: AI Agents for Customer Service
  • 1. What Are AI Agents
  • 2. Types of AI Agents
  • 3. Applications and Trends of AI Agents in Customer Service

Exam

About the exam

  • 50 Questions
  • 90 min Time limit
  • 70% Pass mark
  • Online proctored exam

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Any of our courses can be delivered as private, in-company training, tailored to your organisation, in English or Hungarian.

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